These Booking Terms and Conditions will come into force when your booking request is confirmed and you make payment. At this point, they are provided for your reference.
Within these Booking Terms and Conditions, “you” and “your” means the person signing the booking form as party leader but these Terms and Conditions apply to all other persons in the party (including anyone who is added or substituted at a later date). “We”, “us” and “our” means the owners of Bee Cottage (details of whom will be provided when your booking request is confirmed).
You (the person signing the booking form as party leader) agree to enter into a contract on the following terms and conditions.
1 General
1.1 You must be aged 21 years or over when the booking is made.
1.2 The contract commences when we have issued the written booking confirmation. Please check all booking details carefully and inform us of any incorrect information immediately.
1.3 In order to secure your contract we need to receive the completed booking form together with a 20% deposit or payment in full in accordance with our payment schedule, within 3 working days. If this is not received within this time frame we will re-offer those dates to other interested parties and your booking will not be secured.
1.4 Once we have received your on-line booking form and processed appropriate payments, we will issue a written confirmation invoice. Please contact us immediately if any information which appears on the confirmation is incorrect or incomplete.
1.5 We reserve the right to refuse any booking.
2 Payments
2.1 Bookings made within 8 weeks of arrival at the Property must be paid in full at the time of booking.
2.2 For bookings made more than 8 weeks before arrival a booking deposit of 20% must be made to secure the booking. For payment methods please see 2.6 below.
2.3 Once a booking is received and accepted by us, the holidaymakers are liable to pay the full rent, security deposit and any additional charges, eight weeks before the start of each holiday. No reminders will be sent out beyond the booking confirmation which advises you of the balance due date. If we do not receive payment by this date then we will treat it as a cancellation. For payment methods please see 2.6 below
2.4 The quoted price includes (where applicable) cleaning on departure, bed linen and towels, electricity, gas, water, and central heating. Beach towels and cot linen are not included.
2.5 Payment may be made by BACS payment (preferred) or by sterling cheque. Post-dated cheques cannot be accepted. Any charges raised against us by our bank or your bank for receiving overseas bank transfers, for handling dishonoured cheques, bank transfers or any other payments will be passed on to you and you will be liable to reimburse us in respect of such charges within seven days.
3 Security deposit
3.1 Bee Cottage is rented to you on the understanding that you agree to keep the property and all furniture, fittings equipment and other contents in and around the property in the same state of repair as at the start of the rental period (reasonable wear and tear expected). A security deposit of £100 is taken to cover the cost of any damage or breakages to or at the house and any additional cleaning. Security deposits must be paid prior to any keys being issued to you. Payment can be made by BACS (preferred) or sterling cheque, but we must receive cleared funds prior to the commencement of your stay. Any charges raised against us by your bank for handling dishonoured cheques, bank transfers or any other payments will be passed on to you and you will be liable to reimburse us in respect of such charges within seven days. For payment methods please see 2.6 above.
3.2 The security deposit will be refunded without interest within 10 working days of the completion of your booking and once we have received a satisfactory property report from the housekeepers. We regret that any charges incurred in handling refunds from overseas guests will be passed on to you.
3.3 The housekeeper will inspect the property after your departure and report any damage to us. If any damage has occurred, the deposit will be held until further notice. We will contact you as soon as possible, having been notified of a problem, either by telephone or email. You will be responsible for reimbursing any actual costs that are incurred in repair or replacement of damage to the property. This will include any extra cleaning should the property not be left in a reasonable state. The difference between the costs incurred and the £100 deposit will be refunded to you once we are in receipt of all the relevant invoices and other necessary information. We reserve the right to withhold the processing of the refund should any information or costs be reasonably delayed. If the security deposit paid by you is not sufficient to cover these additional costs you are required to pay any balance within 10 working days of demand. Copies of all invoices and associated paperwork will be forwarded to you by email or post.
3.4 Should a dispute arise regarding the loss or damage to property or any excess cleaning that may be required our policy is that the housekeeper’s word is final.
4 Your responsibilities
4.1 You must arrive and depart within the check-in (3pm) and check-out (10am) times, unless special arrangements have been agreed in advance.
4.2 You must keep the house and all furniture, fittings, facilities, equipment and outside space in the same state of repair and condition as at the commencement of the holiday and in the same state of cleanliness and general order in which they were found. All foodstuffs should be removed from the cupboards and fridge, and all appliances cleaned after use, including microwaves, oven, hob, dishwasher and fridge. We reserve the right to make a deduction from your security deposit for any additional cleaning required over the usual number of hours committed to departure cleaning.
4.3 Bee Cottage has a coal BBQ, which should be thoroughly cleaned after each use and left clean at the end of your stay. If this is not carried out a cleaning charge of £20 will be deducted from your deposit.
4.4 Any valuables left at Bee Cottage are left at your own risk. It is essential and your responsibility to ensure that all doors and windows are closed and locked when leaving. Keys must be returned to the key safe on departure. An administration fee of £20 will be deducted from your security deposit if we need to replace lost keys.
4.5 You must report to the housekeeper promptly any breakages or damage and you will be responsible for payment of any breakages, loss or damage to the property and/or its contents caused by you.
4.6 You are responsible for the correct and decent behaviour of your party. Should you or a member of your party abuse the property or display dangerous, offensive or rude behaviour to our representatives or any third parties (e.g. neighbours) we reserve the right to require the person(s) concerned to leave the property.
4.7 You must allow the owner or their employees access to the property during reasonable hours, to carry out essential maintenance. We will endeavour to give reasonable notice to you if practicable and consider your privacy at all times. In an emergency, and if you are not available they may enter the property without prior agreement.
4.8 You must not exceed the maximum number of people (6) to reside at the property nor sublet the property nor allow anyone to stay at the property who is not included on the booking form. Please inform us of any changes to your party.
4.9 Fireworks or related items must not be used in the house, outside in the garden or near the property at any time during the night or day.
4.10 At no time is music to be played at an unacceptable level. It should be kept at a level at all times that does not distress or cause a disturbance to your neighbours or surrounding houses.
4.11 In the event of you breaching the responsibilities set out above, we reserve the right to ask you to vacate the property and the contract will terminate immediately without refund or compensation save that you will remain liable for any costs or damages incurred by us as a result of your breaching these Booking Terms and Conditions and we reserve the right to deduct such costs and damages from the security deposit.
5 Our liability
5.1 We do not accept liability for any loss, damage or injury howsoever caused to you (or anyone in your party) or to your vehicles or personal property save where personal injury or death is caused by our negligence. We strongly advise that you take out adequate travel insurance (including liability for accidental damage to the property, cancellation cover and medical and emergency expenses) prior to the commencement of your holiday.
5.2 Children should be monitored at all times and you should verify the suitability of children’s equipment which is provided, as we cannot accept liability.
5.3 We are not responsible for noise or disturbance originating beyond the boundaries of the property.
5.4 We do not accept any liability for compensation where performance or prompt performance of our contractual obligations is prevented or affected by reasons outside of our reasonable control, including adverse weather conditions, acts of God, explosion, tempest, fire or accident, war or threat of war, civil disturbances, restrictions and regulations of any kind on the part of the government or local authorities, strikes, lock-outs, or other industrial action or dispute.
5.5 We do not accept responsibility for the failure of public services such as water, gas, electricity, plumbing or sewerage systems or unforeseen breakdown of domestic and mechanical equipment such as heating or plumbing systems and boilers (but will endeavour to arrange prompt repair).
5.6 The owner reserves the right to discount the property at any time without prior notice and will not be liable for reimbursement should your booking have been at the previously advertised higher price.
6 Complaints
6.1 In the event that a complaint arises while you are on holiday you must contact our housekeepers promptly to allow an on-site investigation to be made and if necessary take any remedial action required.
6.2 If you are unable to make contact with the housekeeper or are unhappy with the response you have received then you should contact the owners.
6.3 In no circumstances will compensation be made for complaints raised after the holiday period has ended, or when the holidaymaker has denied us or the housekeeper the opportunity of investigating the complaint and endeavouring to put matters right during the holiday period.
6.4 If the problem is not resolved to your reasonable satisfaction during your holiday, you should put your comments in writing within seven days of your return.
7 Alterations or cancellation by you
7.1 If you request any changes to your booking we will endeavour to comply, but cannot guarantee to be able to do so.
7.2 If you need to cancel your holiday please notify us immediately by email. The effective date of cancellation is the date we receive written notification. Our cancellation charges are detailed below:
| Number of days before holiday start date that notification is received: |
Cancellation charge: |
| More than 28 days (4 weeks) | Deposit (20% of total cost of holiday) |
| 28 days (4 weeks) or less | 100% of total cost of holiday |
7.3 If you do not pay the amount due in relation to your booking by the due date we will assume that you wish to cancel the booking, in which case we will be entitled to keep all of the deposit already paid. If we do not cancel straight away because you have promised to make payment, you will be liable for cancellation charges as per the above table, depending on the date your booking is treated as cancelled.
8 Alterations or cancellation by us
8.1 In the interest of continual improvement we reserve the right to make minor modifications to furniture, amenities and facilities without any prior notice.
8.2 In the unlikely event that Bee Cottage is not available on the date booked (owing for instance to essential major repairs, flood or fire damage), a refund of all monies paid by you to us will be made.
9 Website accuracy
9.1 The contents of our website have been prepared in good faith. We will inform you of any significant changes at the time of booking or as soon after as possible if you have already booked, but shall not be liable for any minor or insignificant inaccuracy in descriptions and information.
9.2 We do not accept responsibility for any changes or closures to local amenities or attractions mentioned in our website.
10 Privacy policy
10.1 We make it our highest priority to ensure that your personal information provided to us is secure and confidential. We will not sell your personal information to third parties. We will only disclose any personal information when required to do so by any lawful authority or as required by law.
10.2 We may use your data in the future to occasionally update you on developments at Bee Cottage (eg, short-notice discounted bookings). Please let us know if you would like your personal details to be removed from our database after your holiday.
11 Smoking
11.1 Smoking is not permitted inside Bee Cottage
11.2 If you smoke outside of the property please remove all evidence before departure. Any extra cleaning or damage to fixtures and fittings caused by smoking will incur additional charges deducted from your security deposit.
12 Law
The contract between you and the owner is governed by English Law. Any dispute you have with us or the owners shall be dealt with in an English Court of Law. Your statutory rights are not affected by anything contained within these booking conditions.
- Holiday Insurance
We strongly advise that you take out adequate travel insurance (including liability for accidental damage to the property, cancellation cover and medical and emergency expenses) prior to the commencement of your holiday.